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Return terms

Last updated:

In force from October 15, 2026. This is a translation; the Georgian text prevails.

1. 14-day right to return

You can withdraw from a purchase made on the website and return the products within 14 calendar days, without giving a reason. The period runs from the day you receive the products; if one order arrives in several parts, from the day you receive the last part.

Within the same period you can also exchange a product for another model, settling any price difference.

This right belongs to individuals buying for personal use. Returning non-defective products bought on behalf of a company is possible by agreement with us.

2. How to return

  1. Within the 14 days, tell us by email or phone that you want to return the product, giving your order number.
  2. Within 7 calendar days of telling us, return the product: bring it to our branch (Kutaisi, 1–3 Aghmashenebeli Ave.) or send it to us.
  3. Once we receive it, we refund you (see section 5).

3. Condition of the product

You may inspect the product as you would in a shop. Return it complete: with its accessories, manual, any gifts and, where possible, the original packaging.

If the product has lost value through handling beyond what was needed to check its nature, characteristics and functioning (for example, it was installed, damaged or shows wear), we may deduct that loss of value from the refund.

4. Exceptions

As provided by law, the right to withdraw does not apply to:

  • products made to your order or individually prepared for you;
  • sealed software or licences that have been opened or activated;
  • digital content whose supply has already started with your consent;
  • services fully performed (for example, installation) where performance began with your consent.

5. Refunds

We refund you within 14 calendar days of your withdrawal notice, including the standard delivery cost. If you chose a more expensive delivery than our standard one, the difference is not refunded. We may withhold the refund until we receive the product or you show proof that you have sent it.

  • Card payments: refunded to the same card. When it appears on your account depends on your bank.
  • Bank transfer or invoice payments: refunded to the bank account you give us.
  • Cash payments: in cash at the branch or, if you prefer, to a bank account.

Refunds are made at no extra cost to you.

6. Return costs

Bringing a product to our branch is free. If you send back a non-defective product, you pay the direct cost of sending it. We pay the return costs for defective, damaged or wrong products.

7. Defective or non-conforming products

If a product is defective or does not match your order, contact us. We repair or replace it free of charge within a reasonable time; if that is not possible or takes too long, you can ask for a price reduction or a refund. You can make a claim within 2 years of receipt, and a defect that appears within 6 months of receipt is presumed to have existed at delivery unless we prove otherwise. Warranty service terms are in the terms and conditions.

8. Contact